So, Why Aren’t My Google Reviews Showing UP? These are the biggest reasons why your Google reviews aren’t showing up. If you’re in this situation, it’s helpful to know that in most cases there is a reason why. This year, some business owners have seen numerous reviews go missing, not just a few. Business owners work hard to get clients to leave reviews, so when one goes missing, it’s a big deal. Your reviews not only affect your reputation but also how you rank in Google Maps. If you have experienced this issue, you may be wondering why aren’t my Google reviews showing up?Īs you know, Google reviews have a huge impact on your business.

Business owners have been complaining about this for the last year or so. Have you noticed that some of your Google reviews are either missing or have been removed? You are not alone. Google reviews play a big part in showing up in the local pack. Learn more about flagging reviews as inappropriate.SERP monitoring is not the only essential part of your SEO efforts if you own a small business. If you believe that a Google review violates the posting guidelines , you can flag it as inappropriate. Doing so shows that you pay attention to your customer’s experience. This helps you come across as more authentic.

Show that you’re a real person by signing off with your name or initials.It’s best to say something that demonstrates compassion and empathy. For example, bad weather caused you to cancel an event, but you monitor the weather and provide advance cancellation warnings when possible. Show how you can make uncontrollable issues actionable. Explain what you can and can't do in the situation.

Acknowledge mistakes that were made, but don’t take responsibility for things that are out of your control. Check your records for the reviewer and their experience with your business.

Investigate the reasons behind the reviewer’s negative impression of the business.

A positive post-review interaction and your reply shows prospective shoppers that you really care and often leads the customer to update their original review. Instead, suggest that they contact you personally by email or phone to resolve the issue. This includes on Maps, on other services, or in the real world.

Do not share personal data of the reviewer or attack them personally.

Here are some best practices to keep in mind: Reviews can also help identify points on how to improve future customer experiences. For example, the customer may have had mismatched expectations. Negative reviews aren't necessarily a sign of bad business practices.

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